Terms of Service

By accessing and using Midhill Hospital services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all patients, visitors, and users of our facilities, website, and services, including but not limited to medical consultations, appointments, emergency care, and online services.

Midhill Hospital provides comprehensive healthcare services including:

• Primary and specialized medical care
• Emergency medical services
• Diagnostic and laboratory services
• Surgical procedures
• Maternity and pediatric care
• Pharmacy services
• Online appointment booking
• Telemedicine consultations (where available)

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to patients.

As a patient, you agree to:

• Provide accurate and complete medical history and information
• Follow prescribed treatment plans and medical advice
• Attend scheduled appointments on time or provide adequate notice for cancellations
• Pay for services rendered in accordance with our billing policies
• Treat hospital staff and other patients with respect and courtesy
• Comply with hospital rules and regulations
• Maintain the confidentiality of your medical information
• Report any adverse reactions or side effects of treatments

Midhill Hospital commits to:

• Providing quality healthcare services in accordance with medical standards
• Maintaining patient confidentiality and privacy
• Ensuring a safe and clean environment
• Providing clear information about treatments and procedures
• Maintaining accurate medical records
• Responding to emergencies promptly
• Providing reasonable accommodation for patients with disabilities
• Complying with all applicable Kenyan health regulations

Booking Appointments:

• Appointments can be booked online, by phone, or in person
• We require valid identification and contact information
• Emergency cases will be prioritized over scheduled appointments

Cancellation Policy:

• Please cancel appointments at least 24 hours in advance
• Late cancellations or no-shows may incur a fee
• Repeated no-shows may result in restrictions on future bookings
• Emergency cancellations will be handled on a case-by-case basis

Payment Methods:

• Cash payments in Kenyan Shillings (KES)
• Mobile money transfers (M-Pesa, Airtel Money)
• Bank transfers and cheques
• Major credit and debit cards
• Insurance claims (for covered services)

Billing Terms:

• Payment is due at the time of service unless other arrangements are made
• We provide detailed invoices for all services
• Late payments may incur additional charges
• We offer payment plans for major procedures (subject to approval)
• Insurance claims are processed within 30 days

Medical Advice: Information provided on our website or through our services is for educational purposes only and should not replace professional medical advice, diagnosis, or treatment.

Treatment Outcomes: While we strive for the best possible outcomes, we cannot guarantee specific results from medical treatments or procedures.

Emergency Situations: In case of medical emergencies, please call emergency services (999) or visit the nearest emergency facility immediately.

Second Opinions: We encourage patients to seek second opinions for major medical decisions and will provide necessary medical records upon request.

Acceptable Use:

• Use our website for legitimate healthcare-related purposes only
• Do not attempt to gain unauthorized access to our systems
• Do not transmit viruses, malware, or harmful code
• Respect the intellectual property rights of our content
• Do not use automated tools to access our services

Account Security:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Log out of your account when using shared devices
• We are not responsible for unauthorized access due to user negligence

All content on our website, including text, graphics, logos, images, and software, is the property of Midhill Hospital and is protected by Kenyan and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Our trademarks and service marks may not be used without our prior written consent.

To the maximum extent permitted by Kenyan law, Midhill Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount you paid for the specific service giving rise to the claim.

This limitation does not apply to liability for personal injury or death caused by our negligence or willful misconduct.

You agree to indemnify and hold harmless Midhill Hospital, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these terms
• Your use of our services
• Your violation of any third-party rights
• Any misrepresentation or false information provided by you

These terms are governed by the laws of Kenya. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Kenya.

We encourage resolution of disputes through direct communication and mediation before pursuing legal action.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

We will notify users of significant changes through our website or direct communication where possible.

Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

If you have any questions about these Terms of Service, please contact us: